Contact form monitoring, for forms that fail silently
A contact form that has stopped working looks exactly like one that works. It renders, it accepts what you type, it shows a thank-you message, and the enquiry goes nowhere. Nobody complains, because the person who filled it in believes they have been in touch. Contact form monitoring is how that gets caught in hours instead of at the quarterly review.
How a contact form goes quiet
A success message and nothing behind it
The form submits, the confirmation shows, and the handler that was supposed to deliver the message errors out of sight.
Validation that cannot be satisfied
A field starts rejecting valid input after an update, so the form can be filled in but never sent.
The form stops rendering at all
A script error leaves the section empty. The page around it is untouched, so nothing looks wrong from a distance.
Spam protection that catches everyone
A misconfigured filter starts discarding real enquiries. Delivery does not fail. It succeeds, into nothing.
What a contact form check walks through
The form is exercised the way a visitor uses it, not inspected as source code.
- 1Open the page the form is on and confirm the form is rendered, not just the section heading.
- 2Confirm the fields a visitor has to fill in are present and can be filled in.
- 3Enter values and let the form validate them.
- 4Walk up to the point of sending.
By default it stops there rather than sending, because a check running through the day would otherwise fill the inbox with its own test messages. If you want the submission to actually go through, and for a contact form that is often the only way to prove delivery, that is configured deliberately with a marked test address rather than being on by default.
What you get when it fails
- The step it stopped at, and a screenshot of the form at that moment.
- The console output and any failed request, for whoever picks it up.
- An alert on the transition, when it breaks and again when it starts working, over webhook, Slack or Discord on every plan.
- A line in the monthly report saying the enquiry form was checked and what happened.
Questions
- Will it send test messages to the inbox?
- Not unless you ask it to. By default the check walks up to sending and stops. Actually submitting has to be configured deliberately, so a form that is checked through the day cannot bury real enquiries under test ones.
- Does it work with the tool the site is built on?
- It drives whatever the site renders in a browser, so the platform and the plugin do not have to be ones we have integrated with. Nothing is installed on the site, which also means an update to the site cannot break the monitoring and the monitoring cannot break the site.
- Can it tell me the email was delivered?
- It can tell you the form accepted the submission and what the site did in response. It cannot see inside a mailbox, and we will not claim it can. The honest test of delivery is a marked test address you can check.
We’ll set the first check up with you.
Request a demo and we’ll configure a workspace, add a site you care about, and run this check on it.